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Topics: software, Distribution, TeamViewer, iOS, Connecting, New

At Commvault and Interdist Alliances, our priority is the health, safety and well-being of our team, our communities and you, our customers and partners. We are navigating through complex and extraordinary times; disruption to our economies is inevitable.

Since the outbreak of COVID-19, we’ve taken numerous precautions for our team members’ health and safety, including eliminating air travel, postponing events, and enhancing cleaning services in our facilities.

Over the course of last week, in response to the latest World Health Organization and CDC guidelines, we have adapted our entire organisation and taken all the necessary steps to ensure the continuity of our business services during this period. As a software company, a significant portion of our workforce already works remotely, including many of the individuals that support your needs every day, so we are more than confident business will continue accordingly.

As always, we are here for you. We have a taskforce to support mission critical situations. We also have the policies and procedures in place, to ensure we are always able to provide you with the maintenance and support services you need

We will continue to monitor the situation, but I assure you that should you need us, we are available. All our teams remain available to respond to your requests and provide you with the best possible support.

Topics: Insider, software, workplace, communication, collaboration, hardware, Distribution, Interdist Alliances, Announcement, Partner, Commvault, Data, Digital, Leader, interdistconversations, number1distributor, Covid-19, Africa, Resellers

Topics: IBM, software, hardware, Distribution, Interdist Alliances

From all of us at Interdist Alliances, wishing you a Prosperous Happy New Year 2020.

 

Topics: software, hardware, Distribution, Interdist Alliances

​In a world where technology is changing our everyday lives, digital transformation tops the strategic agenda in most organizations. Leaders are under tremendous pressure to harness today’s wealth of data and apply it to create new value across the entire organization—all with limited time, skills, and budget. However, building a data-centric organization is no small undertaking.

Topics: Kenya, software, communication, Distribution, Interdist Alliances, event, Cloud, NetApp, Interdist Conversation, Partner, Data, Digital

Topics: software, Interdist Alliances, Interdist Conversation, Partner, Advantage Program, Commvault

Improved Layout

Incorporating customer feedback along every step of the way

• Richer user experience with an intuitive UI
• Direct access to all menus
• Spontaneous connections from any tab

File Transfer Improvements

Enhancing efficiency and productivity by saving time and clicks

• “Recently used”: access files and folders you have been working on/in recently
• “Job Queue”: add any number of files that need to be transferred instead of going one-by-one 

Dashboard Improvements

Offer a richer support via a superior dashboard that captures more!

• Disk health – Preempt loss of data
• Serial number, BIOS – Determine warranty and compatibilities, find drivers and replacements
• Battery State & Uptime – Determine performance

Enhanced Remote Printing

Expanding our reach by supporting

• One of the largest manufacturers of printers: Hewlett-Packard (HP)
• MacOS, including cross-platform connections (MacOS <-> Win)
• Printing in colour 

Computers & Contacts Improvements

Enhanced Performance

• Login time to C&C reduced
• Saves time, optimises a metered data connection

Recent Connections

• Enhances productivity
• Saves time, Connect and collaborate quicker

Identity provider connection

• Centralised control of TeamViewer accounts using company email addresses by connecting them to the identity provider you use (e.g. Active Directory, Okta etc.)
• Allows to define which email addresses can be used for TeamViewer accounts
• Adds an additional layer of authentication
• Key requirement for enterprise customers and sensitive industries

Enforced Session Recording

An invaluable feature for security and audit requirements

• Every session documented
• Facilitates training, QA, process improvement, SLAs, billing
• Security and protection of business ensured
• Deployed centrally from Management Console via TeamViewer policy
• Users cannot disable recording. All sessions automatically saved to a location of the administrator’s choice

Management Console – Automated Service Case Assignment & Essential Asset Management

Default assignee for service cases

• Save time and increase productivity
• Manage workload of service cases better
• Assign specialists for key customers or unique requirements
• Remove clutter & distraction due to unwanted notifications to other supporters

Remote computer information at a glance

• Analyse issues even before you connect
• See hardware and OS before connecting
• Indispensable tool for maintenance and managed service providers

Apple and Linux

MacBook Pro – Touch Bar

• TeamViewer dynamically displays the most important actions on the Touch Bar, e.g. during connections

Multi-monitor support for remote MacOS

• Multi-monitor support for Windows to Mac connections now possible

Native TeamViewer Host for Linux

• First time for an offer of a native version of TeamViewer for Linux
• Perfect for enabling unattended access to Linux servers
• Allows for Linux-specific feature development in the future
• More native TeamViewer modules will be available

Mobile Device Support – iOS and Android

Industry-first iOS screen sharing solution
Takes our already best-in-class mobile device support package to the next level Since the launch on the Apple Store last month

• iOS device connections more than doubled
• iOS QuickSupport app downloads have increased 9-fold

Staying ahead of everyone else in the Android market

• Remote control app updated with additional functionality and new layout
• Updated feature set for QuickSupport and Host apps on Samsung devices 

Mobile Device Support

Now available as an Add-On for any license
Starting with TeamViewer 13, support for mobile devices will be sold separately

New customers

• Can choose to purchase mobile device support as an Add-On for their license
• Purchased for all channels of a license, i.e. if a customer has 5 channels, they purchase 5 mobile device support Add-Ons
• If a customer adds a channel at a later point, then the price is adapted to automatically include the amount for the Add-On

Existing customers

• Whether they need the Add-On or not depends on what they currently have (see table below)
• Purchased for all channels of a license, just as described above

TeamViewer 13 | Licensing

Topics: software, Distribution, TeamViewer, iOS, Connecting, New